“When we talk about changing the conversation we’re talking about value – moving the dial towards benefit incentives rather than only price incentives. That’s how Australians determine value for money. It’s about price but equally about benefits that signify quality,” he said.
“Changing the conversation helps protect brands against ongoing price sensitivity and also allows us to create permission to spend in more creative ways.”
Technology will be another focus for brands and retailers in 2025, including the power of data and the need to harness it with greater precision. The quality of the data and how brands utilise it to deliver elevated customer experiences will set the competition apart.
AI will continue to play an important role in supporting productivity and creating opportunities for efficiency gains, including assisted workflows in retail operations and marketing activations.